We purchased a spa that formerly had a “no tipping” policy, so allowing the staff to accept tips made a great first impression with my therapist! I also wanted to make sure that the non-tipped employees were rewarded, as their contribution greatly affects the overall experience that is reflected at tip time. Because they see substantial tips – we just changed the policy and are already seeing $5,000 per month in tips – but don’t get the benefit of them, the opportunity for conflict is great. We discussed a tip split, but ultimately, the therapists decided that they would prefer to reward the non-tipped employees with free services like massages, facials, manicures and pedicures.

Now the front-desk and laundry staff are pampered, appreciated and look great, the therapist feel like they are giving back to the team and our guest benefit from the supportive team environment. As an added benefit, the front-desk staff has a better working knowledge of the treatments and specialties of each therapist so they can make better recommendation to our guests.